General Information

Artwork Submission

Send your vector artwork to K1’s Art Department for quotes on custom twill, screen printing, sublimation and embroidered applique logos. K1 can match any custom lettering.

K1 harnesses the power of Adobe Creative Cloud. Please submit high resolution vector art in either (.ai, .eps) format. If you are unable to supply your artwork in vector format our designers will recreate your artwork and art charges will be applied.

Terms

C.O.D. Certified check, money order, Visa or MasterCard only. Net 30 terms are granted only to companies who completely fill out a K1 Credit Application and are given written approval from K1.

Lettered Options

A 50% down payment is required on orders from customers who have not been given Net 30 terms and the balance is due on delivery.

Minimum Order Charge

There is a 50% – 100% up charge for orders that are less than the 12 piece per style minimum order.

Pattern Charge

There is a $50.00 per size fee for custom jersey patterns.

Samples

We encourage customers to order samples. (Samples are billed as a regular order.) Garments sent to K1 must be laundered to comply with health regulations.

Returns

Request for return authorization must be made within 7 days of receipt of merchandise. Returns must have a return authorization number on the outside of the box or they will be refused. No returns on lettered or custom products. There is a 25% re-stocking fee on returns of stock items.

Order Cancellations

Orders cannot be cancelled once they are cut. Lettered garments cannot be cancelled after they have been printed or sewn.

Delivery

Shipments are shipped and billed via UPS Ground. Dealers assume any additional expense required to expedite delivery.

Shipping

K1 has three facilities, items may be shipped separately.

Color Matching

It is not possible to guarantee color matching from one order to another or from one fabric to another. Please note our standard sublimated colors match our in-house fabric (cut-n-sew) colors. If you wish to have a specific color sublimated you will need to send a sample or specify a Pantone color.

Laundering

Hand wash or machine wash at “gentle” setting. Use cold water, mild soap, and rinse thoroughly. Air dry or tumble dry low. Do not dry clean. Do not iron over printed garments. Do not bleach.

Special Note

We are not responsible for errors resulting from orders taken over the phone or given verbally, unless confirmed in writing by the customer.

CAUTION WHEN LETTERING

Lettering applications may cause fading of color or excessive shrinkage. The fabric in these uniforms is engineered to withstand any normal way of lettering with minimal shrinkage. If heat tunnel or heat transfer machine is used, the temperature should not exceed 163° C (325° F) and the time from entrance to exit of the heat should not exceed 2 1/2 minutes or excessive shrinkage or color fading may occur.

Pricing

Prices are subject to change at any time.